🔁 Return Policy

• Eligibility for Return:  Returns are only accepted if the product is *defective**(e.g., damaged, contaminated) or if there has been a clear error by BRAND KR resulting in the wrong item being shipped.

• Non-Returnable Items: We do not accept returns for simple change of mind, customer-caused product damage/alteration, products with signs of use, products with damaged or removed packaging (boxes, plastic wrap, etc.), or requests made after the return period has expired.

• Return Period: Returns must be initiated within *30 days* from the date of product receipt. Requests submitted after 30 days will not be processed.
  

• Return Costs: For returns due to product defects or clear errors by BRAND KR, *all shipping costs will be covered by BRAND KR.* For any other reasons not covered by this policy, returns are not accepted, and thus related shipping costs will not incur.

🔄 Exchange Policy

• Eligibility for Exchange:  Exchanges are only accepted if the product is **defective** (e.g., damaged, contaminated) or if there has been a **clear error by BRAND KR resulting in the wrong item being shipped.**
  

• Non-Exchangeable Items: We do not accept exchanges for simple change of mind, customer-caused product damage/alteration, products with signs of use, products with damaged or removed packaging (boxes, plastic wrap, etc.), or requests made after the exchange period has expired.
  

• Exchange Period: Exchanges must be initiated within **30 days** from the date of product receipt.
  

• Exchange Costs: For exchanges due to product defects or clear errors by BRAND KR, **all shipping costs will be covered by BRAND KR.

🔄 Refund Policy

• We have a 45-day refund policy. If you don't receive your order within 45 days since the shipment date, we will give you a full refund or re-shipment of the order with a tracking number.

• This policy only applies to orders that are presumably "lost" during the delivery process.

• We cannot give a full refund if, for example, you wrote the wrong shipping address, you miss the package because of your absence. In that case, we'll offer you a partial refund (total order cost - shipping fee).  

📦 How to Request a Return/Exchange

• Please contact us via the Chat Channel (💬) at the bottom-right corner of our website within 30 days of receiving your order.
  Unapproved returns or exchanges will not be processed or accepted.

📌 Important Notes

• Returned/exchanged items must be in original, unused condition with all tags and packaging intact (unopened, except for inspection due to defect).