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After receiving the delivery, you have to assemble it and use it as shown in the picture.
💙Product Name 💙
Neoflam Premium Frying Pan HEI
💛 Available 💛
Induction , GAS , ELECTRIC , HALOGEN
💜 size 💜
01. Neoflam hei 18cm Petit Wok 180 x 315 x 58(65)mm
02.Neoflam hei 24cm frying pan 240 x 420 x 45(55)mm
03. Neoflam hei 24cm wok 240 x 420 x 65(75)mm
🧡 Origin🧡
Made in Korea
🐥Information🐥
- Ceramic coating
- Non-stick coating
- Pretty color design
🐥 How to use 🐥
- Seasoning before use
- Use less than medium
- Cool after use and wash
- Use of soft cookware
- Use mild detergent
- Use of kitchen towel, oil washing recommended
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✔️ Shop
▷ Our Market located in South Korea (Seoul)
100% South Korea Direct Market Shop
✔️ Shipping Information
The parcel moves in Korea to go to your country
It is possible to ship out from Korea within 4 days without delay.
Estimated arrival times vary from country to country.
SG,MY,PH,ID,TH,VN,TW : Within 14 business days
BR, MX: Within 30 business days
✔️ Customer Service
▷ If you have any questions, please leave a message on chat.
We are trying to reply as soon as possible.
✔️ Return & Refund
▷ If there way any serious damage or mistake in delivered package,
Please contact us our store chat or our store customer center.
✔️ Want to Buy Other products
▷ If you want to purchase a product that is not registered, please contact us by chat.
- Duties and taxes are not included in the price of the item.
- You have to pay the taxes and duties imposed on each country by yourself.
- When we ship the product you ordered and arrive in your country, customs will
- contact you and you may have to pay customs and taxes.
- Customs in each country have different duty-free limits.
- Please be sure to check and recognize your country's tax regulations before placing an order.
🔁 Return Policy
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You may return any un-opened merchandise for a full refund or exchange.
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Return shipping cost is not covered unless we send the wrong or defective product.
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We accept returns anytime within 30 days period from the receipt, but we are unable to refund your original shipping charges unless the return was a result of our error.
🔄 Refund Policy
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We have a 45-day refund policy. If you don't receive your order within 45 days since the shipment date, we will give you a full refund or re-shipment of the order with a tracking number.
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This policy only applies to orders that are presumably "lost" during the delivery process.
- We cannot give a full refund if, for example, you wrote the wrong shipping address, you miss the package because of your absence. In that case, we'll offer you a partial refund (total order cost - shipping fee).
📦 How to Request a Return
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Please contact us via the Chat Channel (💬) at the bottom-right corner of our website within 30 days of receiving your order.
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Unapproved returns will not be processed or accepted.
📌 Important Notes
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Returned items must be in original, unused condition with all tags and packaging intact.